REFUND POLICY

Our Commitment to Your Satisfaction

At Apollo Group TV (apollogrouptvs.it.com), your satisfaction is our priority. We offer a fair and transparent refund policy because we’re confident in the quality of our service.

Money-Back Guarantee

7-Day Satisfaction Guarantee

We offer a 7-day money-back guarantee on all new subscriptions. If you’re not completely satisfied with Apollo Group TV within the first 7 days of your purchase, we’ll refund your full payment—no questions asked.

This guarantee applies to:

First-time subscribers
All subscription plan types (monthly, quarterly, semi-annual, annual)
Technical issues preventing service use
Dissatisfaction with service quality

Refund Eligibility

You Are Eligible for a Full Refund If:

✓ You request a refund within 7 days of purchase
✓ You are a first-time Apollo Group TV customer
✓ Technical issues prevent you from using the service (after attempting to resolve with support)
✓ Service quality does not meet our advertised standards
✓ You experience billing errors or duplicate charges

Refunds Are NOT Available For:

✗ Requests made after the 7-day guarantee period
✗ Violations of our Terms of Service
✗ Account sharing or reselling violations
✗ Internet connection issues on your end
✗ Device incompatibility (without attempting our recommended solutions)
✗ Change of mind after using service beyond 7 days
✗ Partial month refunds (after 7-day period)

How to Request a Refund

Step 1: Contact Our Support Team

Reach out to us within 7 days of purchase:

Email: contact@apollogrouptvs.it.com
WhatsApp: Message support
Contact Form: apollogrouptvs.it.com/contact/

Step 2: Provide Required Information

Include in your refund request:

Your registered email address
Order/Transaction ID
Purchase date
Reason for refund request
Description of any technical issues (if applicable)

Step 3: Allow Our Team to Assist

Before processing your refund, our support team may:

Attempt to resolve any technical issues
Offer alternative solutions
Verify your account and purchase details

We want to ensure you’ve had the best possible chance to experience our service.

Step 4: Refund Processing

Once approved:

Refund is processed within 2-3 business days
Funds return to your original payment method within 5-10 business days (depending on your bank/card issuer)
You’ll receive email confirmation when refund is issued

Refund Processing Times

Processing Timeline:

Refund approval: 24-48 hours after request
Refund processing: 2-3 business days
Bank/card crediting: 5-10 business days (varies by institution)

Note: Refund timing depends on your payment provider. While we process refunds immediately upon approval, your bank or credit card company controls when funds appear in your account.

Partial Refunds

Prorated Refunds (After 7-Day Period)

After the 7-day guarantee period, we generally do not offer refunds for unused portions of subscriptions. However, we may offer partial refunds in exceptional circumstances:

Eligible for Consideration:

Extended service outages on our end
Significant reduction in advertised features
Billing errors or incorrect charges
Extraordinary personal circumstances

Not Eligible:

Change of mind after 7 days
Unused portion of subscription by choice
Internet issues on your end
Moving to an area without internet access

Contact our support team to discuss exceptional circumstances.

Subscription Cancellation

Canceling is Always Free

You can cancel your Apollo Group TV subscription at any time without penalties:

No cancellation fees
No early termination charges
Access continues until subscription end date
No automatic renewal (unless opted in)

How to Cancel:

Log into your account
Go to Account Settings
Select “Cancel Subscription”
Confirm cancellation

Or contact support: contact@apollogrouptvs.it.com

After Cancellation:

Service continues until subscription end date
No charges on renewal date
Account data retained for 90 days
Re-subscribe anytime with no penalty

Billing Disputes

Unauthorized or Incorrect Charges

If you notice unauthorized or incorrect charges:

Contact us immediately: contact@apollogrouptvs.it.com
Provide transaction details
We’ll investigate within 24-48 hours
Issue refund if charge was in error

Duplicate Charges: Duplicate charges are refunded immediately upon verification, typically within 24 hours.

Technical Issues & Refunds

If You Experience Technical Problems:

Before requesting a refund for technical issues:

Contact our support team
Allow us to troubleshoot (usually resolves in minutes)
Try recommended solutions
Test on alternative device if available

Most technical issues are resolved quickly. If we cannot resolve your issue within 48 hours, you’re eligible for a full refund regardless of how long you’ve been subscribed.

Exceptions to Refund Policy

Fraudulent Activity: Accounts involved in fraud, abuse, or Terms of Service violations forfeit refund eligibility.

Chargebacks: If you dispute charges with your bank before contacting us, it may delay or prevent refund processing. Please contact us first for faster resolution.

Third-Party Purchases: Subscriptions purchased through third-party resellers may be subject to their refund policies. Always purchase directly from apollogrouptvs.it.com for our guarantee coverage.

Gift Subscriptions

Gift subscriptions are refundable within 7 days of purchase if the gift has not been redeemed. Once redeemed by the recipient, standard refund terms apply based on redemption date.

Fair Use Policy

We reserve the right to limit refunds for users who:

Repeatedly subscribe and refund
Show patterns of abuse
Violate our acceptable use policy

This policy protects our ability to offer generous refunds to genuine customers.

Our Promise

We’re committed to:

Processing refunds promptly and fairly
Providing clear communication throughout
Attempting to resolve issues before refunding
Treating every customer with respect

Your satisfaction matters to us. We’d rather solve a problem than lose a customer.

Questions About Refunds?

Contact Our Support Team:

📧 Email: contact@apollogrouptvs.it.com
💬 WhatsApp: Chat with us
📝 Contact Form: apollogrouptvs.it.com/contact/

Available 24/7 to assist with refund requests and answer questions.

Return to: Apollo Group TV Homepage